Any arrangements for delivery made by OFFICE REMIX are merely a convenience service
for the benefit of our customers. OFFICE REMIX assumes no responsibility of any
kind, for any reason, for anything connected with this service OR uses responsible,
fully insured, licensed vendors. Customers are at liberty to choose their own delivery
service. Customers making their own arrangements should do so at least 24 hours
in advance, and schedule with OR in order to secure an appointment for pick-up.
Most in-stock merchandise is shipped promptly and delivered within 10 business days
(except for special orders). Seasonal demand for certain products may affect stock
levels, so please plan accordingly. Because shipments may originate from several
locations nationwide, your entire order may not arrive on the same day. Express
delivery is only available on certain items, but we will make every effort to satisfy
your delivery requests.
Delivery Outside the 48 Contiguous States
Contact us via e-mail at Sales@officeremix.com for delivery cost information to
Alaska, Hawaii and other U.S. territories. All applicable duties and taxes will
be paid by the package recipient.
Allow up to 10 business days to receive your merchandise (custom orders may take
longer). Because we ship from a number of regional warehouses and at times, directly
from manufacturers, we are not always able to provide tracking information. If you
have placed an order and find that you have a time constraint, please contact us
and we will do our best to expedite your delivery (Additional expedited shipping
charges may apply).
Damaged Merchandise in Transit
You are responsible for verifying the condition of your merchandise upon receipt.
Conduct a thorough inspection of each box for signs of shipping/handling damage
(such as crushed, torn, unsealed or opened packaging) before you sign to accept
delivery. Also make sure the correct number of cartons has been delivered.
Claims for Damage
Claims vary with UPS, FedEx (or similar ground service), and truck freight (LTL
Carrier). To protect yourself, keep the shipping cartons until your claim has been
acknowledged and settled by the carrier. Also keep a detailed list of the damage
and other documentation for your own files. If you accept damaged merchandise and
later file a claim, the carrier has the right to inspect the merchandise and original
shipping cartons before processing your claim.
For UPS (or equivalent):
If the package is obviously damaged, you may refuse delivery. Report any damage
found after opening the boxes to Office Remix within two (2) business days after
receipt of your order.
For LTL Carriers (Truck Freight)
Any damage to delivered package(s) must be noted when you sign the freight bill
"at time of delivery." If damage to the merchandise is severe, you can refuse delivery.
Otherwise, LTL carriers reserve the right to repair or replace freight damaged items
at no charge to the recipient (but only if the damage is noted at time of delivery).
All claims for damage or loss must be filed with the LTL carrier since the claims
are paid directly to you, the consignee. Contact the LTL carrier terminal to receive
instructions on inspection and filing your claim. Office Remix will not become involved
unless you experience difficulty and need help filing your claim.
If you discover broken items after opening packages that had no visible or obvious
damage at delivery, call the LTL carrier within two (2) business days of receipt
for instructions in placing a "Concealed Damage Claim." Typically, an LTL carrier
will not give 100% replacement value for a concealed damage claim and Office Remix
will not assume the difference.